Terms of service

Welcome To Our Terms & Conditions!

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE IT ACT AND IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAWS, INCLUDING THE CONSUMER PROTECTION (E-COMMERCE) RULES 2020, THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBSITE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. BY ACCESSING, BROWSING, USING www.byounutra.com OR ANY OTHER WEBSITE, MOBILE VERSION OF THE WEBSITE OR MOBILE APPLICATION (THE TOGETHER “WEBSITE”) OR AVAILING ANY OF THE PRODUCTS OF PRISHA MULTICOM PVT. LTD. (HEREINAFTER REFERRED TO AS “COMPANY” OR “US” OR “WE”) YOU INCLUDING THE PERSONS WHO BROWSES OR THE PERSONS WHO ORDERS THE PRODUCT AGREE TO BE BOUND BY ALL OF THE T&C MENTIONED HEREUNDER.

THE DOMAIN NAME AND WEBSITE BYOU NUTRA IS OWNED BY PRISHA MULTICOM PVT. LTD., HAVING ITS REGISTERED OFFICE AT:

Survey No. 317, Office No. 01, Shiv Complex, Madhapar Highway, Bhuj – Kutch, Gujarat, India – 370020

NOTE: PRISHA MULTICOM PVT. LTD. IS LICENSED TO USE AND OPERATE THE SITE AND SUPPLY PRODUCTS DIRECTLY TO CUSTOMERS WHO TRANSACT USING THE SITE. AS A USER OF THE SITE AND ITS SERVICES YOU ARE CONTRACTING WITH PRISHA MULTICOM PVT. LTD. THROUGH THESE TERMS.

Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can use the Website and/or transact on the Website. Any minor who wishes to use or access the Website is required to conduct such transaction through their legal guardian or parents. If you represent a company, partnership firm or sole proprietorship, you shall be eligible to access and use the Website to conduct the transactions on its behalf only if you have been duly authorized by way of necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity.

The Company reserves the right to amend or revise the T&C at any time by uploading a revised or amended T&C on the Website with or without prior notice. The amended T&C will be effective immediately after it is uploaded on this Website. Your access or use of the Website following any such changes constitutes your acceptance to follow and You shall be bound by these T&C, as amended.

The version of the T&C that will apply to your order will be those uploaded on the Website at the time you use or access or place your order. For this reason, we encourage you to review these T&C each time you access and place your order.

This T&C does not alter in any way the terms or conditions of any other written agreement you may have with the Company for other products or services.

If you do not agree to this T&C (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this T&C, please press CTRL + P.

You may only access the Website for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Website.

We reserve the right to block any user and permanently disable user account if we believe in our sole discretion that action of such user has resulted in breach of fair usage policy or T&C.

PRODUCTS

Product Usage

By purchasing and using this nutraceutical supplement, you agree to the following terms and conditions:

Product Use

This supplement is intended for use by adults above 18 years of age, unless prescribed by a healthcare professional. It is not a substitute for a varied diet and healthy lifestyle.

Dosage

Do not exceed the recommended dosage unless advised by a qualified healthcare professional.

Storage

Store the product in a cool, dry place, away from direct sunlight and moisture. Keep out of reach of children.

Medical Disclaimer

The products, services, and information provided, including consultations, blogs, and other materials, are for informational purposes only and do not constitute medical advice, diagnosis, or treatment.

Our products are not intended to treat, cure, or prevent any disease. They are not a substitute for professional medical advice from your doctor or healthcare provider.

If you are pregnant, lactating, taking medication, or have an existing medical condition, consult your physician before using our products.

If you experience any adverse reactions after using our products, discontinue use immediately and seek medical attention.

We provide personalized product recommendations based on the information you share through our platform. However, if you have a recurring or previously diagnosed health concern, or are on prescription medication, seek medical advice from a qualified healthcare professional before making dietary or lifestyle changes.

While we make every effort to ensure the accuracy of medical information on this platform, we do not guarantee that it reflects the most up-to-date research. You should always consult a licensed healthcare provider for medical concerns. Never disregard professional medical advice or delay seeking treatment due to information found on this platform.

Terms of Offer

The Website offers for sale certain products (“Products”). The Products shall include trial products and the products offered free of cost.

By placing an order for the Products through the Website, you agree to the terms and conditions set forth in this T&C.

The Products described on the Website, and any samples thereof we may provide to you, are for personal use only.

You may not sell or resell any of the Products, or samples thereof, you receive from us unless agreed otherwise.

We reserve the right, with or without notice, to cancel or reduce the quantity of any Products to be provided to you that we believe, in our sole discretion, may result in the violation of our T&C.

The Company may change, suspend, or discontinue the availability of any of the Products at any time, without any notice or liability.

You acknowledge that the price payable in connection with the Product or any service, may be subject to change, without notice or liability.

While describing our Products on our Website, we endeavour to be as accurate as possible. To the extent implied by applicable law, we do not warrant that the Product descriptions, colours, information or other content available on the Website are accurate, complete, reliable, current, or error-free.

The Website may contain typographical errors or inaccuracies and may not be complete or updated. Such errors, inaccuracies or omissions may also relate to pricing and availability of the Product or services.

Please note that the Product pictures are indicative and may not match the actual Product.

Order Acceptance & Cancellation

The Company reserves the right to refuse or cancel any order placed through the Website at its sole discretion.

Orders may be cancelled for reasons including but not limited to:

• Product unavailability;
• Incorrect pricing or product information;
• Suspected fraudulent activity;
• Violation of these Terms and Conditions;
• Payment authorization issues; or
• Any other reason deemed appropriate by the Company.

In the event an order is cancelled after payment has been processed, the applicable amount shall be refunded in accordance with the Company's Refund Policy.

Refund, Return & Replacement Policy

All refunds, returns, replacements, exchanges, and cancellations shall be governed by the Refund and Return Policy published on the Website.

By placing an order through the Website, you acknowledge that you have read, understood, and agreed to such policy.

The Company reserves the right to amend the Refund and Return Policy from time to time without prior notice.

Shipping & Delivery

The Company shall make reasonable efforts to ensure timely delivery of Products purchased through the Website.

Any delivery timelines displayed on the Website are estimates only and are not guaranteed.

Delivery delays may occur due to:

• Logistics partner delays;
• Weather conditions;
• Government restrictions;
• Natural disasters;
• Force majeure events; or
• Other circumstances beyond the Company's reasonable control.

The Company shall not be liable for any losses, damages, costs, or expenses arising from delivery delays.

Risk in the Products shall pass to the customer upon successful delivery.

Product Availability

All Products displayed on the Website are subject to availability.

The Company reserves the right to:

• Limit quantities purchased;
• Restrict sales to certain regions;
• Discontinue any Product at any time; and
• Refuse orders that appear to be placed by dealers, distributors, or resellers.

Pricing Errors

Despite our best efforts, pricing errors may occasionally occur.

If a Product is listed at an incorrect price due to typographical error, technical malfunction, or system issue, the Company reserves the right to refuse or cancel any orders placed for such Product.

Where payment has already been received, the Company may issue an appropriate refund for the amount paid.

Electronic Communications

By visiting the Website, creating an account, placing an order, or communicating with us electronically, you consent to receive communications electronically.

You agree that all agreements, notices, disclosures, policies, updates, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

Fraudulent Transactions

The Company reserves the right to recover the cost of Products, collection charges, legal expenses, and any other associated costs from persons using the Website fraudulently or engaging in activities contrary to applicable laws.

The Company reserves the right to initiate appropriate legal action against such individuals.

Customer Communication Consent

I hereby authorize and give consent to Prisha Multicom Pvt. Ltd. (Byou Nutra) to send me, either through itself or through any third-party service provider, from time to time various information, alerts, messages, calls, commercial communications, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with National Do Not Call Registry/listed in National Customer Preference Register or not.

I also confirm that by sending any such messages/calls, I will not hold Prisha Multicom Pvt. Ltd. (Byou Nutra), its third-party service providers liable or institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time.

You further understand that the access to the website/mobile application and the offer of services is conditional upon your irrevocable consent and acceptance of all the terms, conditions and obligations contained herein (as may be amended from time to time).

Opt Out Procedure

We provide 3 easy ways to opt out from future Customer Solicitations.

• You may use the opt out link found in any email solicitation that you may receive.
• You may also choose to opt out, via sending your email by addressing to: support@byounutra.com
• You may send a written removal request to:

Byou Nutra
A Brand of Prisha Multicom Pvt. Ltd.

Survey No. 317, Office No. 01, Shiv Complex, Madhapar Highway, Bhuj – Kutch, Gujarat, India – 370020

Proprietary Rights

All the brand names owned and licensed to the Company are exclusive property of the Company, its affiliates, partners or licensors, and is protected by laws of India, including laws governing all applicable forms of intellectual property.

The Company has the proprietary rights and trade secrets in the Products. You shall not copy, reproduce, modify, duplicate, re-publish, re-sell or re-distribute any Product manufactured and/or distributed by the Company in whole or in part or in any other form whatsoever.

The Company also has rights to all trademarks and trade dress and specific layouts of this webpage, including without limitation calls to action, text placement, images, technology, content, software and other materials, which appear on the Website, including its looks and feel.

No trademark is granted in connection with the Products or the materials contained on the Website.

The access to the Website does not authorize anyone to use any trademarks in any manner.

The trademarks displayed on the Website whether registered or unregistered, are the intellectual property of the Company.

Tax

If you purchase any Products, you will be responsible for paying any applicable taxes in relation to such purchase.

WEBSITE

Your Account

You may create and hold one user account (“Account”) only.

You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your Account.

You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.

Each Account is non-transferrable and may not be sold, traded, combined, or otherwise shared with any other person.

If you are accessing, browsing and using the Website on someone else’s behalf; you represent that you have the authority to bind that person to all the T&C herein.

In the event that the person refuses to be bound as the principal to the T&C, you agree to accept liability for any harm caused by any wrongful use of the Website resulting from such access or use of the Website in whatsoever nature.

If you know or have reasons to believe that the security of your Account has been breached, you should contact us immediately at the ‘Contact Information’ provided below.

If we have found a breach or suspected breach of the security of your Account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to the Company.

We reserve the right to refuse service and/or terminate accounts without prior notice if the T&C are violated or if we decide, in our sole discretion, that it would be in the Company's best interests to do so.

You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Website.

The information provided to us shall be maintained by us in accordance with our Privacy Policy.

Content; Intellectual Property; Third Party Links

In addition to making the Products available, the Website also offers information and marketing materials.

The Website also offers information, both directly and through indirect links to third-party websites about nutritional and dietary supplements.

The Company does not always create such information and the content published on the Website; instead, the information and content are often gathered from other sources.

The Company does not endorse any such information or content and the Company expressly disclaims any and all liability in connection with the same.

The Company is not responsible or liable for the information or the content or any damage or loss that may result from your access to or reliance on such information or content.

To the extent that the Company does create the content on this Website, such content is protected by intellectual property laws of India.

Any unauthorized use of the material may violate copyright, trademark, and/or other laws.

You acknowledge that your use of the content on this Website is for personal and non-commercial use.

We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement, you can write to us at:

support@byounutra.com

Any links to third-party websites are provided solely as a convenience to you.

The Company does not endorse, affiliate, sponsor or recommend any such third-party websites.

The Company is not responsible or liable for the content of or any damage or loss that may result from your access to or reliance on these third-party websites.

You should always read the terms and conditions and privacy policy of a third-party website before using it.

If you access or use such third-party websites, you do so at your own risk.

Use of Website

The Company is not responsible for any damages resulting from use of the Website by anyone.

You will not use the Website for any illegal purposes.

You will:

(a) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property);

(b) not interfere with or disrupt the use and enjoyment of the Website by other users;

(c) not resell material on the Website;

(d) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication;

(e) not defame, harass, abuse, or disrupt other users of the Website;

(f) not do or attempt to do any action which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, racially or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatsoever.

License

By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your personal, non-commercial use of the Website.

You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from the Company or the applicable third party (if third-party content is at issue).

Posting

By posting, storing, or transmitting any content on the Website, you hereby grant the Company a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world, subject to the Company's Privacy Policy.

The Company does not have the ability to control the nature of the user-generated content offered through the Website.

You are solely responsible for your interactions with other users of the Website and any content you post.

The Company is not liable for any damage or harm resulting from any posts by or interactions between the users.

The Company reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content the Company deems objectionable.

Under no circumstances will the Company be liable in any way for any user generated content, including without limitation, for any errors or omissions in such content or for any loss or damage of any kind incurred by you as a result of the use of any such user generated content transmitted, uploaded, posted, e-mailed or otherwise made available via the Website.

You hereby waive all rights to any claims against the Company for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such user generated content.

Site Security

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation:

• accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
  
  
• attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  
  
• attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, "flooding", "spamming", "mail bombing" or "crashing";
  
  
• sending unsolicited email, including promotions and/or advertising of products or services;
  
  
• forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting;
  
  
• using the Website to send altered, deceptive or false source-identifying information;
  
  
• attempting to modify, reverse-engineer, decompile, disassemble or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used by the Company in providing the Website;
  
  
• using any robot, spider, scraper or other automated means to access the Website for any purpose without the Company's express written permission;
  
  
• taking any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure;
  
  
• engaging in any activity that interferes with another user's access to or use of the Website.

Violations of system or network security may result in civil or criminal liability. The Company will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are engaged in such violations.

Disclaimer of Warranties

The Website, the Products, and all content, materials, information, software, facilities, services and other content in the Website are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

To the fullest extent permissible pursuant to applicable law, Prisha Multicom Pvt. Ltd. (Byou Nutra) disclaims all warranties, express or implied, including but not limited to:

• implied warranties of merchantability;
• fitness for a particular purpose;
• non-infringement;
• title;
• quiet enjoyment;
• data accuracy; and
• system integration.

The Company does not warrant that:

• the Website will operate uninterrupted or error-free;
• defects will be corrected;
• the Website or server that makes it available are free of viruses or other harmful components; or
• the Website will otherwise meet your requirements or expectations.

The Company shall not be responsible for any delays, interruptions, inaccuracies, errors or omissions arising out of your use of the Website or with respect to the material and information posted on the Website.

The information, content, and materials on the Website are intended for general informational purposes only and should not be relied upon as professional, medical, legal, tax, accounting, or other advice.

Any reliance on information appearing on the Website is solely at your own risk.

Limitation of Liability

In no event shall Prisha Multicom Pvt. Ltd., its directors, officers, employees, agents, affiliates, suppliers, service providers, licensors, or partners be liable for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages whatsoever arising out of or related to:

• your use of or inability to use the Website;
• any Products purchased through the Website;
• any content, information, or materials available through the Website;
• unauthorized access to or alteration of your transmissions or data;
• statements or conduct of any third party on the Website; or
• any other matter relating to the Website.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the Company has been advised of the of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of certain damages, the Company's liability shall be limited to the maximum extent permitted by applicable law.

If, notwithstanding the foregoing, the Company is found liable for any loss or damage arising out of or in any way connected with your use of the Website or Products, the liability of the Company shall in no event exceed the amount paid by you, if any, for the Product giving rise to such claim.

Indemnification

You agree to indemnify, defend and hold harmless Prisha Multicom Pvt. Ltd., operating under the brand name Byou Nutra, its directors, officers, employees, agents, licensors, suppliers, affiliates, successors and assigns from and against any and all claims, losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from:

• your use of the Website;
• your violation of these Terms and Conditions;
• your violation of any rights of another person or entity;
• any content submitted, posted, or transmitted by you through the Website; or
• your violation of any applicable law, rule, or regulation.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such event, you agree to cooperate fully with the Company in asserting any available defenses.

Force Majeure

The Company shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to:

• acts of God;
• natural disasters;
• fire;
• flood;
• earthquake;
• pandemic or epidemic;
• strikes or labor disputes;
• war;
• terrorism;
• government actions;
• internet or telecommunications failures;
• power outages; or
• failures of third-party service providers.

During the continuance of any such event, the obligations of the Company shall be suspended for the duration of such event.

Termination

These Terms and Conditions shall remain in full force and effect while you use the Website.

The Company reserves the right, in its sole discretion, to:

• suspend;
• restrict;
• terminate; or
• block

your access to the Website or any part thereof, at any time and for any reason, without prior notice and without liability.

Upon termination, your right to use the Website shall immediately cease.

Any provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to:

• ownership provisions;
• warranty disclaimers;
• indemnity obligations;
• limitations of liability; and
• dispute resolution provisions.
  

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute, controversy or claim arising out of or relating to these Terms and Conditions, the Website, or any Products purchased through the Website shall be subject to the exclusive jurisdiction of the competent courts located in Bhuj, Gujarat, India.

You hereby irrevocably submit to the jurisdiction of such courts and waive any objection based on venue or inconvenient forum.

Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining provisions, which shall remain in full force and effect.

Waiver

No waiver by the Company of any breach of any provision of these Terms and Conditions shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provision.

Any waiver shall be effective only if made in writing and signed by an authorized representative of the Company.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on the Website, constitute the entire agreement between you and Prisha Multicom Pvt. Ltd. (Byou Nutra) regarding your use of the Website and purchase of Products.

They supersede all prior communications, understandings, and agreements, whether oral or written, relating to the subject matter herein.

Contact Information

For any questions, concerns, complaints, or requests regarding these Terms and Conditions, you may contact:

Byou Nutra

A Brand of Prisha Multicom Pvt. Ltd.

Registered Office: Survey No. 317, Office No. 01, Shiv Complex, Madhapar Highway, Bhuj – Kutch, Gujarat, India – 370020

Website: www.byounutra.com

Email: support@byounutra.com

Phone: +91 97250 08491