Refund policy

Welcome To Our Returns, Refunds & Cancellation Policy!

Please read this policy carefully before placing an order on www.byounutra.com.

Returns & Replacements

At Byou Nutra, every product undergoes quality checks before dispatch. Due to the nature of nutraceutical and wellness products, we do not accept returns once a product has been delivered.

However, we will gladly offer a replacement under the following circumstances:

• Product received in damaged condition.
• Product damaged during transit.
• Incorrect product delivered.
• Product received with tampered packaging.
• Product received after its expiry date.
• Incomplete order or missing products.

To initiate a replacement request, customers must email us at support@byounutra.com within 3 days of delivery and provide:

• Order Number
• Registered Email Address
• Contact Number
• Clear photographs of the product and packaging
• Description of the issue

Our Quality Control team will review the request and may seek additional information if required.

If the claim is found to be valid, the Company will provide a replacement product at no additional cost.

Replacement Conditions

Replacement requests submitted after 3 days from delivery shall not be entertained.

Products will not be eligible for replacement if:

• The product has been opened, consumed, or used.
• The product has been intentionally damaged.
• Original packaging, labels, seals, or batch information are missing.
• The issue relates to personal taste, flavour preference, texture preference, or subjective experience.
• The customer simply does not wish to continue using the product.
• The customer expected results that were not achieved.

Individual results may vary based on age, lifestyle, diet, health conditions, and consistency of usage.

Non-Delivery of Orders

If your order has not been delivered within the expected delivery timeline, please contact us at support@byounutra.com.

Upon verification, we will work with our logistics partners to resolve the issue and arrange re-delivery where applicable.

Cancellation Policy

Once an order has been successfully placed on www.byounutra.com, it cannot be cancelled, modified, or amended.

As our products are consumable in nature and orders are processed immediately to ensure timely dispatch, we are unable to accommodate cancellation requests after an order has been placed.

Customers are advised to carefully review their order details, shipping address, contact information, and selected products before completing the purchase.

In exceptional circumstances, Prisha Multicom Pvt. Ltd. reserves the sole right to approve or reject any cancellation request at its discretion.

If an order cannot be fulfilled due to product unavailability, operational constraints, or any other reason attributable to the Company, the order may be cancelled by the Company and any amount paid by the customer will be refunded through the original mode of payment.

Refund Policy

As a general policy, Byou Nutra does not offer refunds on delivered products.

Refund requests will only be considered under the following circumstances:

• The ordered product is unavailable.
• The delivery location is not serviceable.
• The order cannot be fulfilled by the Company.
• Duplicate payment has been made for the same order.
• A replacement cannot be provided for an approved replacement request.

Damaged, defective, incorrect, expired, or tampered products shall normally be replaced rather than refunded.

No Refunds Will Be Issued In The Following Cases

Refund requests will not be accepted if:

• An incorrect or incomplete shipping address was provided.
• The recipient was unavailable at the time of delivery.
• Delivery was refused by the customer.
• The package was accepted by a person authorized by the customer.
• The product has been opened, consumed, or used.
• The product has been tampered with after delivery.
• The customer no longer wants the product.
• The customer dislikes the taste, flavour, texture, or formulation.
• The customer expected specific results which were not achieved.
• Circumstances arise that are beyond the reasonable control of the Company, including force majeure events.

Refund Processing

Where a refund is approved by Prisha Multicom Pvt. Ltd., the refund will be processed within 7 - 10 business days.

For prepaid orders, refunds will be credited to the original payment method.

For Cash on Delivery (COD) orders, customers may be required to provide bank account details for processing the refund.

The time taken for the refunded amount to reflect in the customer's account may vary depending upon the bank or payment provider.

Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact:

Byou Nutra

A Brand of Prisha Multicom Pvt. Ltd.

Registered Office:
Survey No. 317, Office No. 01, Shiv Complex,
Madhapar Highway, Bhuj – Kutch, Gujarat, India – 370020

Website: www.byounutra.com

Email: support@byounutra.com

Phone: +91 97250 08491